Frequently Asked

Every watch we sell comes with our written authenticity guarantee. Each timepiece has been personally vetted and tested by our specialists. If a watch is ever found to be counterfeit, we offer a full refund — no questions asked.

Yes. Every watch ships with a printed authenticity guarantee card stating the watch details, our guarantee, and LWM branding.

Yes — we offer free insured worldwide shipping on all orders. Every watch is shipped via Royal Mail International Tracked & Signed, with full tracking and signature on delivery.

UK orders typically arrive within 1–2 business days. European orders take 3–5 business days. USA, Canada, and rest of world take 5–7 business days. Customs clearance may add 1–3 days for international orders.

All watches are shipped via Royal Mail Tracked & Signed with full insurance. They are carefully packaged in protective watch boxes with cushioning to ensure safe delivery.

We offer a 14-day return policy from the date of delivery. The watch must be returned in the same condition it was received, unworn, with all original packaging.

The buyer is responsible for return shipping costs. We recommend using a tracked and insured service for your protection.

We accept Visa, Mastercard, American Express, PayPal, Apple Pay, and Google Pay. All payments are processed securely through Stripe or PayPal.

Absolutely. All card payments are protected by 3D Secure authentication and processed through Stripe, which meets the highest PCI compliance standards. Your card details are never stored on our servers.

Visit our "Sell Your Watch" page and submit details about your timepiece. Our specialists will review it and provide a fair market valuation within 48 hours.

Once we receive and verify your watch, payment is made promptly via bank transfer.